10 AM - 10 PM
15 Days return

Refund Policy

Refund Policy for The Padel Store

Last Updated: [03/10/23]


1. Refund Eligibility

At The Padel Store, we aim to ensure customer satisfaction with every purchase. Our refund policy is designed to be fair and transparent. To be eligible for a refund, your request must meet the following conditions:


1.1. Damaged or Defective Items: If you receive a product that is damaged or defective, please contact us within [1-2] days of receiving the item.


1.2. Incorrect Items: In case you receive an incorrect product that doesn’t match your order, please notify us within [1-2] days of receiving the item.


1.3. Change of Mind: We do not offer refunds for change-of-mind or buyer’s remorse. However, you may be eligible for an exchange or store credit. Please refer to our “Exchange and Store Credit” section for details.


2. How to Request a Refund


To request a refund, please follow these steps:


2.1. Contact Us: Send an email to [ order@thepadelstore.ae ]or call our customer support at [ +971 54 307 8222] to initiate your refund request. Please provide your order number, a description of the issue, and any supporting images if applicable.


2.2. Return Items: If your refund request is approved, we may ask you to return the item. You will be responsible for shipping the item back to us unless otherwise specified.


3. Refund Process


3.1. Approval: Once we receive your refund request and review it, we will notify you of the approval or rejection of your refund.


3.2. Refund Method: If your refund is approved, it will be processed within [ 3] business days. Refunds will be issued using the same payment method used for the original purchase.


4. Exchange and Store Credit


If you wish to exchange an item or receive store credit instead of a refund, please contact us within [1-2] days of receiving the item. Store credit will be issued in the form of a digital gift card, and you can use it for future purchases.


5. Contact Us


If you have any questions or concerns about our refund policy, please contact us at: [+971 54 307 8222]

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